Orders are typically processed and dispatched within 1–3 business days from our Australian warehouse. You will receive a confirmation email once your order has shipped.

We currently ship Australia-wide via trusted carriers. Shipping costs are calculated at checkout based on your location and order size. Any current free-shipping offers will be displayed at checkout or on our homepage.

Estimated delivery times are 2–7 business days for metro areas and up to 10 business days for regional and remote areas, depending on your location and the shipping method selected.

Once your order has shipped, you'll receive a tracking link by email so you can follow your delivery.

If you change your mind, you may return unopened, unused products in their original packaging within 30 days of delivery for a refund or exchange. Due to hygiene reasons, we are unable to accept returns on opened or used hair care products unless the item is faulty.

If your item arrives damaged, faulty, or isn't what you ordered, please contact us within 7 days of delivery with your order number and photos of the issue, and we will arrange a replacement, exchange, or refund in accordance with your rights under the Australian Consumer Law. These consumer guarantees cannot be excluded.

To start a return, please contact our team via the Contact page with your order number and reason for return, and we'll provide instructions for returning your item.

Approved refunds are processed to your original payment method within 5–10 business days of us receiving the returned item. Afterpay refunds are processed in line with Afterpay's own refund terms.

If you'd like a different product instead, let us know when you start your return and we'll arrange an exchange, subject to stock availability.

For any shipping or returns questions, reach out via our Contact page or check our FAQ.