We collect information you provide directly to us, including your name, email address, postal address, phone number, and payment details when you place an order, create an account, subscribe to our newsletter, or contact our team — including salons enquiring through our For Salons page. We also automatically collect certain information about your device and browsing behaviour, such as IP address, browser type, and pages visited, through cookies and similar technologies.

We use your information to process and fulfil orders, communicate with you about your order or enquiry, provide customer support, send marketing communications where you have opted in, improve our website and product range, prevent fraud, and comply with our legal obligations, including Australian tax and consumer law requirements.

Our website uses cookies and similar technologies to remember your preferences, keep your cart up to date, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect the functionality of the site.

We share information with trusted third parties who help us operate our business, including payment processors (Shopify Payments, PayPal, and Afterpay), shipping and logistics providers, and IT service providers. These providers only receive the information necessary to perform their services and are required to protect it. We do not sell your personal information to third parties.

Your information is stored securely using Shopify's hosting infrastructure and industry-standard security measures. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. If you have concerns about how we handle your information, you may also contact the Office of the Australian Information Commissioner (OAIC).

Our website is not directed at children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

For any questions about this Privacy Policy or how we handle your personal information, please get in touch via our Contact page.